Namescout.com Support and Feedback Forum

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Knowledge Base

  1. Customer Service →

    1. Do you offer web design services?
    2. How do I contact Customer Service?
    3. What information do I need available when I ask Customer Service a question?
    4. What is your Accessibility Policy?
    5. What is your fax number?

  2. DNS and Forwarding →

    1. Creating A Records
    2. Creating CNAME Records
    3. Creating MX Records
    4. Creating NS Records
    5. Creating SPF Records

  3. Email →

    1. How can I buy additional email accounts for my hosting package?
    2. How do I add email accounts?
    3. How do I know if my email is working?
    4. How do I login to Webmail?
    5. How do I send and receive emails in Webmail?

  4. Hosting →

    1. Can I pay for hosting for one year rather than being charged monthly?
    2. Do you provide hosting services free or charge or at a discount?
    3. How do Defensive Registrations with .NAME work?
    4. How do I add more disk space or bandwidth to my hosting package?
    5. How do I cancel my hosting service?

  5. My Account →

    1. Do you have a reseller program?
    2. Do you offer a reseller or affiliate program?
    3. How do I add domains to a portfolio?
    4. How do I add/remove a portfolio?
    5. How do I change the information listed on my account?

  6. Payment and Billing →

    1. How do I update my credit card information?
    2. I do not have a credit card. Can I pay by cheque?
    3. What Are My Payment Options?
    4. Where can I view all of my subscriptions?
    5. Why am I being billed to keep my domain when canceling my hosting package?

  7. Premium Domains →

    1. How do I find a Premium Domain?
    2. How do I get a Premium Domain?
    3. How do I protect my Premium Domain?
    4. How do I set up my Premium Domain?
    5. How long will it take to get my premium domain?

  8. Registering Domains →

    1. Can I Backorder more than one domain name?
    2. Can I change a domain name or get a refund if I misspelled it when I ordered it?
    3. Does Namescout.com offer bulk domain registration rates?
    4. How are challenges made on Defensive Registrations?
    5. How do I create an account and register my first domain?

  9. Renewing Domains →

    1. Can I renew a domain that is registered through another registrar with you?
    2. How do I enable and disable the autorenewal feature?
    3. How do I enable or disable Quick Renew for my account?
    4. How do I recover my domain name from the Redemption Grace Period?
    5. How do I renew my domain?

  10. SSL →

    1. How do I generate a CSR?
    2. What are the types of SSL certificates?
    3. What happens if my SSL certificate expires?
    4. What happens to my SSL if I change my domain or organization information?
    5. What is an SSL certificate?

  11. TLDs →

    1. Are there any .BIZ domain names I cannot register?
    2. Are there restrictions to my .NAME email forwarding?
    3. Can .NAME provide me with email?
    4. Can I get my .NAME domain name and Email Forwarding?
    5. Can my .NAME domain name point to an existing web page?

  12. Transferring Domains →

    1. Do I have to use the Security (registrar lock) feature?
    2. How do I acknowledge my domain name transfers?
    3. How do I edit my Authorization Code if it's incorrect?
    4. How do I get my domain authorization codes?
    5. How do I transfer my domain to another registrar?

  13. Website Builder →

    1. How do I add a Homepage in Website Builder?
    2. How do I add a new page in Website Builder?
    3. How do I add/edit footer information in Website Builder?
    4. How do I change Main Title, Sub Title and Email Address listed on my website in Website Builder?
    5. How do I change the font for Main Title, Sub Title and Email Address listed on my website in Website Builder?

  14. WHOIS →

    1. How do I add an Administrative, Technical and/ or Billing contact?
    2. How do I change my Administrative, Technical and/ or Billing contact?
    3. How do I change the Organization Name on my WHOIS record?
    4. How do I edit my Administrative, Technical and/or Billing contact?
    5. What information is made public in the WHOIS?

  15. WordPress →

    1. How do I install WordPress?
    2. I have a WordPress widget/plugin I have found and would like to use on my blog or website. How do I install the widget?
    3. I have downloaded/purchased a WordPress Theme that I would like to use for my blog/website. How do I make the Theme available in my WordPress Dashboard?
    4. What are Widgets and Plugins?
    5. What is WordPress?

  16. All articles →

    1. How do I install WordPress?
    2. How do I add an Administrative, Technical and/ or Billing contact?
    3. How do I add a Homepage in Website Builder?
    4. Can I renew a domain that is registered through another registrar with you?
    5. Do I have to use the Security (registrar lock) feature?
    246 articles →

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